Schedule

  • When?

    25, 26 and 27 february
    2018

  • Where?

    Grand Hyatt
    São Paulo

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* Subject to change without previous notice


6:30 PM - 9:30 PM

Tivoli Mofarrej SP

OPENING RECEPTION

SEEN Restaurant & Bar

Come and enjoy one of the most amazing views of São Paulo skyline and taste an exclusive drink specially prepared for LACTE13. A relaxing moment to meet the entire corporate travel and MICE community.

Address: Al. Santos, 1437 - 23rd floor

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7:00 AM - 6:00 PM

Ground floor

REGISTRATION

Take your badge as of 7 a.m. at the area located at the lobby of Grand Hyatt São Paulo Event Center. The badge will be your key to access the knowledge for both days of the event!

 

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8:30 AM - 10:10 AM

Upper Level

BUYERS ONLY SESSION

In view of LACTE12 successful model, all registered clients may bring 2 guests: 1 traveler and 1 stakeholder of the corporate travel or MICE of your company (your CEO, your boss, manager or director), exclusively for this moment.

How to take the travel program to the next level?
PALM I/II room
Today’s corporate traveler needs an entirely new standard of service and care, from reservation to expense report. The technology behind artificial intelligence has driven radical changes in the travel industry and MICE: big data, machine learning, chatbots, virtual reality, and internet of things are already a reality. The world is digital now! Given this reality, what are the changes needed to balance the relationship between the traveler's expectations and the company's needs?
In this session, industry experts will host discussions aimed at revolutionizing the corporate travel and MICE program. Start the transformation now, bring two stakeholders from your company to join you in this interactive session.

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10:15 AM - 10:30 AM

Upper Level

NEWCOMERS WELCOME

PALM III room
If this is your first time at Lacte, please come and listen a bit of what ALAGEV leaders have to say about how to make the most out of the event and keep up-to-date with the market trends. Connect and network with your colleagues who, just like you, are newcomers at LACTE13.

10:40 AM - 11:10 AM

Upper Level

PRODUCT SHOWCASE

PALM I/II room
Quick presentations of products/solutions - companies of the corporate travel e MICE segment. Important moment of intensive up date on the innovations of this market.

11:10 AM - 12:00 PM

Ground floor and Upper Level

NETWORKING EXPO & COFFEE

How about that essential pause to meet a new supplier, exchange business cards and expand networking? Visit our exhibitors spread all over the event and go to MICE (Meetings, Incentives, Conferences, Events) space to learn more about the news.

12:00 PM - 1:00 PM

Upper Level

BLOCK 1 – EDUCATIONAL SESSIONS

In simultaneous rooms, LACTE educational sessions bring what is most relevant in the corporate travel and MICE industry.

1A - Performance indicators – what is new in your client review?
PALM I room
The travel and MICE industry is dynamic, showing results is important, but staying ahead of trends and adapting to the new is critical.
Change, innovative services and products, and different purchasing methods require seeing corporate travel/event expenses in a new light, and in addition to the total cost, this analysis needs to be presented in greater detail. Given this reality, what information should be included in the client review? How have segments changed? What are the new KPIs that can lead to more decisive business dealings and create savings opportunities? Join us and learn how to improve your performance.

1B - What is the ROI of travel management for the C-Level?
PALM II room
Demonstrating the benefits of travel management and its impact on the company's business is still a challenge.
Business travel means growth, new opportunities, exploring news markets, meeting the client's goals, but how do you measure the ROI of it all?
At Amadeus' request, the London School of Economics and Political Science (LSE) conducted a survey that provides insights into how corporations can employ more strategic and automated travel management, which result in savings opportunities without ignoring the traveler's needs.
The study also details the expectations and priorities of each C-Level (CEO, CFO, CPO, CHRO, CIO) when it comes to travel management.
Join this session and see what strategic changes can be made in your business model.

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1C - Emergency situations -  Is the traveler prepared?
PALM III room
Researches show that more than 60% of corporate travelers are concerned about their safety during their travels. With this in mind, having a risk management policy, hiring travel assistance and tracking systems are no longer sufficient. A growing trend in the global market is to offer training sessions so travelers know how to behave and what to do in emergency situations. How should companies advise their travelers? How can TMC and suppliers help?

1D - Compliance is one thing, auditing is another!
Zirconium room
Compliance at events is a fact; every company has its rules. Knowing what can and cannot be done makes work easier and avoids conflicts in the customer vs. supplier relationship.
However, the keyword today is financial auditing of events. What is included in the event booking is it the same as the invoice? Is the audit process foreseen in the contract? Join us and see what other companies are doing.

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1:10 PM - 3:10 PM

Ground floor

ARENA SESSION & OPENING LUNCH

Grand Ballroom
Official event opening, the first time in which all participants of LACTE 13 – buyers and suppliers – are gathered. Time to be informed of the news, networking and enjoy a delicious lunch.

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3:10 PM - 3:45 PM

Foyer

NETWORKING EXPO & COFFEE

How about that essential pause to meet a new supplier, exchange business cards and expand networking? Visit our exhibitors spread all over the event and go to MICE (Meetings, Incentives, Conferences, Events) space to learn more about the news.

3:45 PM - 4:45 PM

Upper Level

BLOCK 2 – EDUCATIONAL SESSIONS

In simultaneous rooms, LACTE educational sessions bring what is most relevant in the travel market, corporate travel and MICE.

2A - Ancillary Fees – This time it is for real! What is the rule?
PALM I room
If the question before was “what is the best rate?”, then now it should be “what does the rate include?”
The sale of additional services is here to stay, and this has impacted the way of assessing airline programs and hotels. In addition to ATP and ARN, it is necessary to know which items should be considered: seat reservation, baggage check-in, inflight meals, guidelines for ticket alterations and cancellations, Wi-Fi, early check-out, and other services. All this needs to be analyzed, and company accounting charts must be drawn up with each detail itemized. What is the impact on the budget? Who is controlling these expenses that can represent up to 30% more with tickets and hotel? Join this session and see how this new market reality has transformed the travel program.

2B - Do not lose control! (more carrots, less sticks)
PALM II room
The booking process has changed, the purchasing experience is different, seeking a balance between personal and work life is a reality, apps are already an integral part of the traveler's daily life and they do not want more of the same. Generational profiling no longer drives travel programs, so what now? How to engage travelers? Do client companies recognize those who participate to achieve companies´ results? Do suppliers offer unique products/services for each cluster? What has changed in the negotiation? How can the TMC help? This session will address the importance of analyzing travelers’ profiles and their clusters and what the impact on clients and suppliers will be.

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2C - Detach!
PALM III room
Approval flows? Paper expense reports? Excel spreadsheets? Mandatory travel policies? Billing? Lowest fare purchasing? What else? Detaching does not necessarily means giving up everything that is important. Opening yourself up to change makes room for new growth opportunities. Participants in this session can express their need for detaching and hear suggestions, opinions, solutions, ideas etc.              Get Involved! Do not miss out! Detach!

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2D - Small meetings and events (mini meetings) – How large is this business?
Zirconium room
Events are becoming smaller, and as they do, event organization becomes more decentralized since each business unit runs its own. What is the impact of this transformation in event management strategy? What does this represent in total spending? Do small events adhere to company compliance? Are they properly negotiated? Do they have risk management? Can technology help? What changes affect suppliers?

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4:55 PM - 6:15 PM

Ground floor

ARENA SESSION

Grand Ballroom
That time of the day to meet all participants and take in more information and news for your daily business. Don't miss out!

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7:00 PM - 10:00 PM

Grand Hyatt

PRESIDENT'S PARTY (GUEST ONLY)

7:00 AM - 1:00 PM

Ground floor

REGISTRATION

Don't forget to get your badge so you can make the most out of the content scheduled for the second day of LACTE! If you registered on the previous day, don't worry.

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8:30 AM - 10:00 AM

Ground floor

ARENA SESSION & BREAKFAST

Grand Ballroom
Begin your day with a delicius breakfast with your colleagues of LACTE. That's another chance to find out about trends and networking.

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10:10 AM - 10:40 AM

Upper Level

PRODUCT SHOWCASE

PALM I/II room
Quick presentations of products/solutions - companies of the corporate travel e MICE segment. Important moment of intensive up date on the innovations of this market.

10:50 AM - 12:10 PM

Ground floor

ARENA SUPER EDUCATIONAL SESSION

Grand Ballroom
Arena Super Educational Session is a different model, a great opportunity to choose the subject you want to discuss and to hear what your colleagues and ALAGEV committees have to say about the best practices on different matters.
Join in this new experience in which everybody can participate, give their opinions, exchange ideas and learn.
There will be two rounds, so pick the subject in advance and take your seat at the table!

Topics:

Corporate travel management - How to innovate?
Manuela Souza - Algar
Corporate travel management - What to innovate?
Gustavo Bernhoeft - LTN
Millennial travelers - How to best engage them?
Adriano Schissatti – CWT
Simone Mariote – Preferred Hotels
Travel policy - What needs to change?
Paula Fernandes – Atento
Travel policy - Do we need change?
Leandro Federico – Cummins
Smart travel approval flow - Who benefits?
Alexandre Arruda – ARGO Solutions
How can the travel manager better communicate with travelers?
Agnaldo Salla – Casablanca Turismo
Marcel Frigeira – IBM
How to balance travelers' satisfaction with the company's business goals?
Danilo Aggio – Ship Turismo
Fernando Vasconcellos – Kontik
Dealing with airlines - What is the ideal strategy?
Bruna de Freitas – Aeroméxico
Gonzalo Romero – Aerolíneas Argentinas
Dealing with hotels - What is the ideal strategy?
Rodrigo Tort – Transamérica
Sandra Roscito – World Hotels
Hotel RFP – Is it still worth it?
Douglas Neves – HRS
Saving on corporate travel - How to identify opportunities?
Marcelo Moreira – Vexia
Mobile payments - What changes in practice?
Ricardo Bechara – SAP Concur
Roberto Matsuzaka – VISA
Distribution channels - What is the impact on travel management?
Melanie Teixeira – Omnibess
Alexandre Oliveira – HRS
Business Intelligence - What makes the difference when analyzing information?
Aoron Beyer – Benner
Marina Meira – Sabre
Corporate Events - how to use technology to your best advantage?
Raffaele Cecere – R1 Audiovisual
ITM (integrated travel and meetings) – Is it worth it?
Marcela Silva – Roche
Incentive travel - How to build an attractive calendar?
Aristides Cury – Prisma Business
Performance indicators in corporate events - is it possible?
Larissa Licatti – IBM
João Paulo Floriano – Royal Palm Hotels & Resorts
Event participant - how to better engage each cluster?
Elian Zanelato – Atlantica Hotels
Duty of care - Where to start?
Debora Tala – Roche
NDC - What has changed?
Event transportation logistics - What do you need to know?
Nicola Bechara - Passagio
Client Review - What makes a difference?
Patrick Tytgadt – Uniglobe
Sergio Tedesco – Alatur JTB

12:10 PM - 1:10 PM

Ground floor and Upper Level

NETWORKING EXPO & COFFEE

How about that essential break to find out about new products, services and experiences for your travelers. The suppliers might also have new products and solutions. Time to go around and exchange business card. On the second floor, in MICE space (Meetings, Incentives, Conferences, Events), the exhibitors will also be waiting for you!

 

1:20 PM - 3:20 PM

Grand Ballroom

ARENA SESSION & LUNCH

Grand Ballroom
Another time of the day to go back to the Arena and join all participants. Don't miss out!

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3:20 PM - 3:50 PM

Foyer

NETWORKING EXPO & COFFEE

Enjoy it because this is your last chance for networking with your clients and/or suppliers, exchanging business cards, visiting exhibitors and the MICE space dedicated to events.

3:50 PM - 4:55 PM

Upper Level

BLOCK 3 – EDUCATIONAL SESSIONS

In simultaneous rooms, LACTE educational sessions bring what is most relevant in the corporate travel and MICE industry. Soon more information on the educational sessions!

3A - How do travel agencies reinvent themselves?
PALM I room
Once again, agencies will have to adapt to emerging trends in the travel industry, simplifying the travel program while offering more freedom to the traveler. Basic services like ticket issuance and hotel booking have become “commodities”. Today, customers demand services like artificial intelligence, chatbots, internet of things (IoT), NDC, and traveler tracking which are all available in daily business life. Will the success fee finally be a reality in the light of solutions like fare tracking? Join us and see what the emerging trends in this business are.

3B - A melhoria de processos através de auditoria
PALM II room
Contrary to what many people may think, an audit is neither an investigation, nor a mechanism for punishment. On the contrary, this practice is used most frequently to assist in improving processes and finding solutions to problems. In other industries, it is foreseen in contract to avoid compliance issues. What is critical is to make it perfectly clear to all parties the purpose and the approach of the process, aiming to mitigate bottlenecks and define improvement points. Ready?

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3C - Myth or Reality: Does the stressed traveler spend more?
PALM III room
Travelers want a quiet journey and a unique experience, but stress begins from the moment they know they will have to travel, then finding a supplier and, finally, searching for the best ticket option. But it does not stop there – getting to the airport on time, checking in luggage, going through security and immigration. Is there Wi-Fi on the plane? Do you have a menu? Shared transportation or taxi? What is the check-in time at the hotel? Credit card payment or invoice? And to top it all off, the travel expense report! Where are the worst bottlenecks? What is the impact on the total cost of the trip? How can technology help in this process? What are suppliers doing to improve the traveler experience?

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3D - Events x technology – Wanting is one thing, doing is another; is there an ideal model?
Zirconium room
Virtual reality, artificial intelligence, bots, apps, martech, streaming, virtual events, interactive technology, crypto-coins are already reality. Are client companies prepared for all this technology? What have companies been doing differently to engage event participants? How do you manage information security in a digital event?

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5:05 PM - 6:25 PM

Ground floor

ARENA SESSION & CLOSING

Grand Ballroom
It's impossible to end another LACTE without gathering all participants to celabrate 48 hours of lots of learning and good experiences. There's still much more to share. Don't miss our last session!

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