Schedule

  • When?

    25, 26 and 27 february
    2018

  • Where?

    Grand Hyatt
    São Paulo

  • Powered by


* Subject to change without previous notice


5:30 PM - 8:30 PM

OPENING RECEPTION

Venue to be defined

7:00 AM - 6:00 PM

Ground floor

REGISTRATION

Take your badge as of 7 a.m. at the area located at the lobby of Grand Hyatt São Paulo Event Center. The badge will be your key to access the knowledge for both days of the event!

 

Sponsored by:

8:30 AM - 10:00 AM

Upper Level

BUYERS ONLY SESSION

In view of LACTE12 successful model, all registered clients may bring 2 guests: 1 traveler and 1 stakeholder of the corporate travel or MICE of your company (your CEO, your boss, manager or director), exclusively for this moment.

How to take the travel program to the next level?

PALM I/II room

Today’s corporate traveler needs an entirely new standard of service and care, from reservation to expense report. The technology behind artificial intelligence has driven radical changes in the travel industry and MICE: big data, machine learning, chatbots, virtual reality, and internet of things are already a reality. The world is digital now! Given this reality, what are the changes needed to balance the relationship between the traveler's expectations and the company's needs? 

In this session, industry experts will host discussions aimed at revolutionizing the corporate travel and MICE program. Start the transformation now, bring two stakeholders from your company to join you in this interactive session.

 

Sponsored by:

10:05 AM - 10:20 AM

Upper Level

NEWCOMERS WELCOME

If this is your first time at Lacte, please come and listen a bit of what ALAGEV leaders have to say about how to make the most out of the event and keep up-to-date with the market trends. Connect and network with your colleagues who, just like you, are newcomers at LACTE13.

10:25 AM - 11:15 AM

Upper Level

PRODUCT SHOWCASE

Quick presentations of products/solutions - companies of the corporate travel e MICE segment. Important moment of intensive up date on the innovations of this market.

11:15 AM - 12:00 PM

Ground floor and Upper Level

NETWORKING EXPO & COFFEE

How about that essential pause to meet a new supplier, exchange business cards and expand networking? Visit our exhibitors spread all over the event and go to MICE (Meetings, Incentives, Conferences, Events) space to learn more about the news.

12:00 PM - 1:00 PM

Upper Level

BLOCK 1 – EDUCATIONAL SESSIONS

In simultaneous rooms, LACTE educational sessions bring what is most relevant in the corporate travel and MICE industry. Soon more information on the educational sessions!

 

Compliance is one thing, auditing is another!

Zirconium room

Compliance at events is a fact; every company has its rules. Knowing what can and cannot be done makes work easier and avoids conflicts in the customer vs. supplier relationship.

However, the keyword today is financial auditing of events. What is included in the event booking is it the same as the invoice? Is the audit process foreseen in the contract? Join us and see what other companies are doing.

 

Performance indicators – what is new in your client review?

PALM I room

The travel and MICE industry is dynamic, showing results is important, but staying ahead of trends and adapting to the new is critical.

Change, innovative services and products, and different purchasing methods require seeing corporate travel/event expenses in a new light, and in addition to the total cost, this analysis needs to be presented in greater detail. Given this reality, what information should be included in the client review? How have segments changed? What are the new KPIs that can lead to more decisive business dealings and create savings opportunities? Join us and learn how to improve your performance.

 

Emergency situations -  Is the traveler prepared?

PALM II room

Researches show that more than 60% of corporate travelers are concerned about their safety during their travels. With this in mind, having a risk management policy, hiring travel assistance and tracking systems are no longer sufficient. A growing trend in the global market is to offer training sessions so travelers know how to behave and what to do in emergency situations. How should companies advise their travelers? How can TMC and suppliers help?

 

 

1:10 PM - 3:10 PM

Ground floor

ARENA SESSION & OPENING LUNCH

Official event opening, the first time in which all participants of LACTE 13 – buyers and suppliers – are gathered. Time to be informed of the news, networking and enjoy a delicious lunch.

Sponsored by:

3:10 PM - 3:45 PM

Foyer

NETWORKING EXPO & COFFEE

How about that essential pause to meet a new supplier, exchange business cards and expand networking? Visit our exhibitors spread all over the event and go to MICE (Meetings, Incentives, Conferences, Events) space to learn more about the news.

3:45 PM - 4:45 PM

Upper Level

BLOCK 2 – EDUCATIONAL SESSIONS

In simultaneous rooms, LACTE educational sessions bring what is most relevant in the travel market, corporate travel and MICE. Soon more information on the educational sessions!

 

Small meetings and events (mini meetings) – How large is this business?

Zirconium room

Events are becoming smaller, and as they do, event organization becomes more decentralized since each business unit runs its own. What is the impact of this transformation in event management strategy? What does this represent in total spending? Do small events adhere to company compliance? Are they properly negotiated? Do they have risk management? Can technology help? What changes affect suppliers?

  

Improving processes through auditing

PALM I room

Contrary to what many people may think, an audit is neither an investigation, nor a mechanism for punishment. On the contrary, this practice is used most frequently to assist in improving processes and finding solutions to problems. In other industries, it is foreseen in contract to avoid compliance issues. What is critical is to make it perfectly clear to all parties the purpose and the approach of the process, aiming to mitigate bottlenecks and define improvement points. Ready?

  

Do not lose control! (more carrots, less sticks)

PALM II room

The booking process has changed, the purchasing experience is different, seeking a balance between personal and work life is a reality, apps are already an integral part of the traveler's daily life and they do not want more of the same. Generational profiling no longer drives travel programs, so what now? How to engage travelers? Do client companies recognize those who participate to achieve companies´ results? Do suppliers offer unique products/services for each cluster? What has changed in the negotiation? How can the TMC help? This session will address the importance of analyzing travelers’ profiles and their clusters and what the impact on clients and suppliers will be.

4:55 PM - 6:15 PM

Ground floor

ARENA SESSION

That time of the day to meet all participants and take in more information and news for your daily business. Don't miss out!

Sponsored by:

7:00 PM - 10:00 PM

Grand Hyatt

PRESIDENT'S PARTY (GUEST ONLY)

7:00 AM - 1:00 PM

Ground floor

REGISTRATION

Don't forget to get your badge so you can make the most out of the content scheduled for the second day of LACTE! If you registered on the previous day, don't worry.

Sponsored by:

8:30 AM - 10:00 AM

Ground floor

ARENA SESSION & BREAKFAST

Begin your day with a delicius breakfast with your colleagues of LACTE. That's another chance to find out about trends and networking.

Sponsored by:

10:10 AM - 10:40 AM

Upper Level

PRODUCT SHOWCASE

Quick presentations of products/solutions - companies of the corporate travel e MICE segment. Important moment of intensive up date on the innovations of this market.

10:50 AM - 12:10 PM

Ground floor

ARENA SUPER EDUCATIONAL SESSION

LACTE educational sessions bring what is most relevant in the corporate travel and MICE industry.

Arena Super Educational Session is a different model, a great opportunity to choose the subject you want to discuss and to hear what your colleagues and ALAGEV committees have to say about the best practices on different matters.

Join in this new experience in which everybody can participate, give their opinions, exchange ideas and learn.

There will be two rounds, so pick the subject in advance and take your seat at the table!

Please wait, we will be announcing the subjects soon.

12:10 PM - 1:10 PM

Ground floor and Upper Level

NETWORKING EXPO & COFFEE

How about that essential break to find out about new products, services and experiences for your travelers. The suppliers might also have new products and solutions. Time to go around and exchange business card. On the second floor, in MICE space (Meetings, Incentives, Conferences, Events), the exhibitors will also be waiting for you!

 

1:20 PM - 3:20 PM

Grand Ballroom

ARENA SESSION & LUNCH

Another time of the day to go back to the Arena and join all participants. Don't miss out!

Sponsored by:

3:20 PM - 3:50 PM

Foyer

NETWORKING EXPO & COFFEE

Enjoy it because this is your last chance for networking with your clients and/or suppliers, exchanging business cards, visiting exhibitors and the MICE space dedicated to events.

3:50 PM - 4:55 PM

Upper Level

BLOCK 3 – EDUCATIONAL SESSIONS

In simultaneous rooms, LACTE educational sessions bring what is most relevant in the corporate travel and MICE industry. Soon more information on the educational sessions!

Events x technology – Wanting is one thing, doing is another; is there an ideal model?

Zirconium room

Virtual reality, artificial intelligence, bots, apps, martech, streaming, virtual events, interactive technology, crypto-coins are already reality. Are client companies prepared for all this technology? What have companies been doing differently to engage event participants? How do you manage information security in a digital event?

 

How do travel agencies reinvent themselves?

PALM I room

Once again, agencies will have to adapt to emerging trends in the travel industry, simplifying the travel program while offering more freedom to the traveler. Basic services like ticket issuance and hotel booking have become “commodities”. Today, customers demand services like artificial intelligence, chatbots, internet of things (IoT), NDC, and traveler tracking which are all available in daily business life. Will the success fee finally be a reality in the light of solutions like fare tracking? Join us and see what the emerging trends in this business are.

 

Ancillary Fees – This time it is for real! What is the rule?

PALM II room

If the question before was “what is the best rate?”, then now it should be “what does the rate include?”

The sale of additional services is here to stay, and this has impacted the way of assessing airline programs and hotels. In addition to ATP and ARN, it is necessary to know which items should be considered: seat reservation, baggage check-in, inflight meals, guidelines for ticket alterations and cancellations, Wi-Fi, early check-out, and other services. All this needs to be analyzed, and company accounting charts must be drawn up with each detail itemized. What is the impact on the budget? Who is controlling these expenses that can represent up to 30% more with tickets and hotel? Join this session and see how this new market reality has transformed the travel program.

 

Myth or Reality: Does the stressed traveler spend more?

PALM III room

Travelers want a quiet journey and a unique experience, but stress begins from the moment they know they will have to travel, then finding a supplier and, finally, searching for the best ticket option. But it does not stop there – getting to the airport on time, checking in luggage, going through security and immigration. Is there Wi-Fi on the plane? Do you have a menu? Shared transportation or taxi? What is the check-in time at the hotel? Credit card payment or invoice? And to top it all off, the travel expense report! Where are the worst bottlenecks? What is the impact on the total cost of the trip? How can technology help in this process? What are suppliers doing to improve the traveler experience?

5:05 PM - 6:25 PM

Ground floor

ARENA SESSION & CLOSING

It's impossible to end another LACTE without gathering all participants to celabrate 48 hours of lots of learning and good experiences. There's still much more to share. Don't miss our last session!